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Privacy Policy

Overview

At Farm Computer Limited, we value your privacy and are committed to protecting your personal data in compliance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong. This privacy policy outlines how we collect, use, store, and protect your information when you visit our website (farmcomputer.com.hk) or engage with our services. Our goal is to ensure transparency and build trust by handling your data responsibly.

1. Information We Collect

We collect personal data to provide you with a seamless shopping experience. This may include:

Contact Information: Name, email address, phone number, and delivery address provided during order placement or account creation.
Payment Information: Credit card details or other payment data processed through secure third-party payment gateways.
Browsing Data: IP address, browser type, and website usage data collected via cookies or analytics tools to improve our services.
Customer Inquiries: Information submitted through emails, online forms, or our customer service hotline.

We only collect data necessary for fulfilling orders, providing customer support, or enhancing your experience on our website. You may choose to provide additional information for marketing purposes, which is entirely optional.

2. How We Use Your Information

Your personal data is used to:

Process and fulfill your orders, including delivery and payment processing.
Provide customer support and respond to inquiries or complaints.
Improve our website functionality and user experience through analytics.
Send marketing communications (e.g., promotions or newsletters), only with your explicit consent. You may opt out at any time.
Comply with legal obligations, such as tax or accounting requirements.

We do not use your data for purposes beyond what is outlined in this policy without your prior consent.

3. Data Sharing and Third Parties

We do not sell or share your personal data with third parties for marketing purposes. Your data may be shared with trusted service providers, such as:

Logistics Partners: To deliver your orders (e.g., SF Express).
Payment Processors: To securely handle transactions.
IT Service Providers: To maintain website functionality and security.

All third parties are contractually obligated to protect your data and comply with applicable privacy laws. We ensure that data sharing is limited to what is necessary for service delivery.

4. Data Security

We implement industry-standard security measures, including encryption and secure servers, to protect your personal data from unauthorized access, loss, or misuse. While we strive to ensure the highest level of security, no online system is entirely risk-free. We regularly review and update our security practices to safeguard your information.

5. Your Rights

Under the Personal Data (Privacy) Ordinance, you have the right to:

Access your personal data held by us.
Request corrections to inaccurate or incomplete data.
Request deletion of your data, subject to legal or contractual obligations.
Opt out of marketing communications at any time.

To exercise these rights, please contact us at info@farmcomputer.com.hk or call 37053324. We will respond to your request promptly, typically within 40 days, as required by Hong Kong law.

6. Cookies and Tracking

Our website uses cookies to enhance user experience, analyze site performance, and provide personalized content. You can manage cookie preferences through your browser settings. By continuing to use our website, you consent to our use of cookies as described in this policy.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements. For example, order-related data may be kept for accounting purposes, while marketing preferences are retained until you opt out.

8. Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website, and the revised policy will take effect immediately. We encourage you to review this page periodically to stay informed.

9. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this policy, please contact our Data Protection Officer:

Email: info@farmcomputer.com.hk
Hotline: 37053324
Address: Shop 164-166, 1/F, Wan Chai Computer Centre, 130 Hennessy Road, Wan Chai, Hong Kong